Consulting

The design and implementation of a workforce management system includes identification of workflow obstructions, manpower shortages, experience and skill shortages within skill mix groups, misuse of technology adversely affecting automation, timely reporting that promotes the coordination of resources to workload variations by service lines and departments.

Expected outcomes include:

• Client specific goals
• Staff education
• Evidence based best practices
• Tools to manage to key performance indicators
• Labor productivity standards

The LMI Workforce Management Assessment© is designed to help organizations evaluate the current workforce management infrastructure to obtain an FTE analysis to compare to budgeted FTEs, Productivity Standards to be sure that they are responsive to census realities, clinical mandates, supply and demand patterns and results in effective cost management; functionality of the current staffing process and workforce utilization to develop recommendations to meet financial goals and deficit demand replacement needs and the current technology for information access, integrations, timekeeping, payroll and staffing automation and application for decision-making.

Custom Report examples include:

• Report Assessments for the opening, expansion of or closing locations, services or departments
• LMI Central Staffing or Resource Office and Supplemental Staffing Pool Assessment©
• Scheduling, Staffing, Timekeeping and Payroll Software Program Performance Assessments
• Scheduling, Staffing, Timekeeping and Payroll Software RFI or RFP Development and Evaluations

The Workforce Management Budget™ Subscription Service provides the financial budget necessary to define annual and operational staffing budgets with distributions of care hours that align to workload volumes, nonproductive back-fill plans for benefit and education, meeting and orientation time and key performance indicators storable by any date range, variable staffing plans to flex staff to the concurrent workload volumes and a position control module fully integrated to the cost center’s budget and human resource system.

The Workforce Management Budget™ Subscription Service recommended Interface includes a one-way export of data from the organization’s Human Resource system. Optional Interfaces include a one-way export of data from the organization’s Finance budget system. Includes 4 modules and 10 reports.

Key Features:

• Dramatically simplifies the process of creating and managing position control
• Identifies overages and/or deficits by position, shift and skill mix
• Balances resources by position skill mix, day of week and shift
• Includes education, meeting, orientation and benefit budget allocations
• Comprehensive position control dashboard totals by department
• Actual and operational vacancy with unit erosion
• Measure time to fill vacant positions
• Schedule requirements and backfill plan
• Budgets FTEs as direct and indirect, full-time, part-time and casual
• Robust on-demand unit specific and summary reporting

The Workforce Management Analytics™ Subscription Service© uses a robust and well-defined API with extracted information from client labor, industry specific workload volumes (including other workload such as admissions, discharges and transfers), scheduling, staffing, time & attendance, payroll, human resource and outcome systems. Includes 19 standard department specific and summary reports, additional reports are available.

Data exports from the client systems are uploaded to the system on a fully automated schedule. The uploaded data is available via the client dashboard and reporting module. The underlying technology is based on standard XML schemas sent over a secure TLS connection. Information is de-identified to comply with PHI and HIPAA requirements.

Reports Include:

• Census Comparison Midnight, Weekday and Weekend
• Average Daily Workload* by Time of Day
  • *Workload (i.e., Census, Visits, Procedures, Deliveries, Treatments, Tests, Surgical Cases, etc.)
• Admissions, Discharges & Transfers (ADT) by Time Segment
• Days Over ADT Work Intensity Index and Length of Stay (LOS)
• Sitters/1:1 Maximum Observation Hours
• Overtime/End of Shift Overtime/On-Call & Call-Back Time
• Agency/Registry Usage in Hours, FTEs and 8 & 12-hour Shifts by Day of Week
• Travelers Usage in Hours, FTEs and 8 & 12-hour Shifts by Day of Week
• Education/Orientation/Meeting Time Usage
• Unexpected Absences/Call-ins by Day of Week in Hours, FTEs and 8 & 12-hour Shifts
• Vacation Hours Usage in Hours, FTEs and 8 & 12-hour Shifts by Day of Week
• Deficit Demand Hours in Hours, FTEs and 8 & 12-hour Shifts
• Low Workload Canceled Hours in Hours, FTEs and 8 & 12-hour Shifts by Day of Week
• Summary of Movement of Staff in Hours, FTEs and 8 &12-hour Shifts
• Overtime/Deficit Demand/Supplemental Staffing/ADT Index & Patient Outcomes
• Target Hours Worked vs. Actual Hours Worked in Hours, FTEs and 8 & 12-hour Shifts
• Direct/Indirect/Total Worked Hours of Care Compared to Hospital Target and LMI Mid-Range
• Direct/Indirect/Total Worked Hours of Care Compared to Hospital Target and LMI Mid-Range and Case Mix Index
• Unit Specific Report by Pay Period