10 Best Practices for Workforce Management Professionals In: By: Heather McCrohan 0 Comment 0 Views I consent to receiving emails from Labor Management Institute, Inc. Δ Share this post: Heather McCrohan Ms. McCrohan is a Certified Resource Leader and has more than eight years healthcare experience in financial budgeting, employee scheduling, staffing and resource management. Areas of expertise include workload measurement, productivity management, and resource management. She has assisted in evaluating and defending nurse staffing resources to senior leadership. Ms. McCrohan is publication manager of the nationally recognized newsletter Perspectives of Staffing and Scheduling© (PSS™) and the Labor Management Institute’s PSS™ Annual Survey of Hours Report©. Ms. McCrohan graduated from the University of Phoenix with a Bachelors in Business and her MBA from Bethel University. She is a member of the International Organization of Schedulers, Staffers and Resource Leaders (IOSSRL) and the Workforce Educational Organization (WEO).