This white paper identifies characteristics of operational excellence and its “10 Recommended Workforce Management Best Practices©” (Suby, 2022) to help organizations align staffing with financial targets more efficiently and effectively.

Healthcare delivery at both primary care and specialty levels are in constant change with operating margins declining in many organizations (Daly, 2018). When combined with and shrinking reimbursements, financial budgeting, and accountability for targets for all departments is imperative.

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