Healthcare delivery at both primary care and specialty levels is in constant change with operating margins declining in many organizations (Daly, 2018). When combined with shrinking reimbursements, financial budgeting and accountability for target key performance indicators (KPIs) are imperative.

The Labor Management Institute, Inc. (LMI), a leading workforce management, research, education and consulting company finds correlations in both worked and non-worked time that contribute to the misalignment of staff to workload volumes and the misuse of labor hours in the form of extra and unnecessary overtime, conflicts in practice and policies, cost overruns to budget and adverse outcomes to employees, patients and/or customers.

This white paper identifies characteristics of operational excellence LMI has found in healthcare organizations and outlines “10 Recommended Workforce Management Best Practices©” (Suby, 2014) to help you align staffing more efficiently and effectively.

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    LMI Faculty

    Headquartered in Bloomington, Minnesota, the Labor Management Institute, Inc. (LMI) offers workforce management education, research and consulting services specializing in operations, budgeting, financial management, employee scheduling and staffing to budget, productivity management and report automation for healthcare and other industries nationally and internationally. LMI is a recognized leader in workforce management and publishes the Labor Management Institute's Perspectives On Staffing & Scheduling (PSS™) Newsletter© and the PSS™ Annual Survey of Hours Report©, now in its 30th year.